Organisations must consider empowering all resources to work on a path leading to digital technology leadership. Digital technology holds the key to shaping the world around us. It’s also giving traditional institutions an opportunity to weave themselves into the new age digital society. As digital technology aligns to what consumers want, it also delivers unprecedented opportunities to shape our lives, our industries and our society. Today’s digital revolution is leading us to an age of internal and external customer empowerment. The first step to empowering partners, customers and employees is providing digital technology that is simple and fast to adopt.

Few critical points

  • Adapting digital technology to fit partner requirements, and putting an end to end digital tools that require them to seamlessly adapt to larger ecosystems.
  • Aligning digital technology goals to stakeholder goals, and becoming a true partner by focusing on the goals that stakeholders have for themselves.
  • Using a “ design thinking" approach to business and digital technology, and truly enabling people by contributing to their growth at the individual and the economic level.

    Objective of digital technology should be to use platform based approach across presentation layer with Mobile first philosophy as primary goal with combination of new age open source capability. Philosophy is to adopt new and emerging digital technologies like social, mobile, analytics, cloud and distributed consensus ledger thereby offering great promotion in terms of innovation, cost , agility, security and resilience. In many aspects of digital technology organisations would want to challenge the business model that underpins traditional services by effective use of digital tools.

    Digital organisations must work towards highly scalable design workflows, rules engine, enterprise architecture engineering with combination of automation using data ingestion capability.

    Digital technology Integration should focus on a bottom up approach with a top down perspective which is essential to foster a culture of innovation. Also there should be extreme focus to create Omni channel capability across various digital touch points of the Organisation thereby enabling capability to connect to stakeholders from their preferred channel for communication. While organisations must keep the focus on digitisation and hybrid secured cloud capability one must have robust information security processes across infrastructure, application, data, storage and end point vulnerability.

    Category - Technology Technology, BFSI